Refund Policy

If you are not 100% satisfied with the purchased extension, within 25 days after the purchase date, we will fully refund the cost of the extension. Refund requests submitted after 25 days will be declined.

Installation fees, custom development, conflicts resolution, fixes of compatibility issues and other professional services are not refundable.

 

Eltrino Privacy Policy

Last updated: 14.02.2020

Effective: 25.05.2018

Eltrino, a Limited Liability Company with offices at Obolonsky Ave. 22B, Suite 59, Kyiv, Ukraine. Eltrino B.V. with legal address: Jan van Gentstraat 134N, Badhoevedorp, 1171 GN, Netherlands. Incorporated in US with legal address: 5348 Vegas Drive, Suite 653, Las Vegas, Nevada, United States (“eltrino.com”, “store.eltrino.com”, “us”, “we”, or “our”) works to guarantee that the eltrino.com, store.eltrino.com websites and ecosystem constitute a safe environment for both website users and customers (“Customers”, “Clients” “you”).you”).

 

Information About Our Customers’ Users

We need to handle Personal and Navigational information in order to provide you with an ability to purchase Eltrino Products (extensions at store.eltrino.com) and Services, view the Eltrino website content, submit contact requests and job applications.

When you purchase Eltrino Products or Services, browse the Site, submit contact requests or job applications, you give consent and fully agree to the Policy under which Eltrino collects, processes, uses, stores and discloses Personal Information. If you do not agree with the points stated in this Policy, you should not browse the Site or submit your contact requests or job applications.

We collect the same basic navigational information from your computer or device that most websites collect, we use cookies and similar technologies to help us understand how people use our website so that we can keep improving user experience. Please, check Cookie Policy to clear up what information we collect and what technologies that we use on our website for this reason.

We collect your Personal information only with your consent and we only use it as this Policy describes.

 

Personal Information

 

Eltrino isn’t established in the European Union, but it occasionally processes Personal Data of those individuals residing in the Union, who purchase Eltrino Products and Services, browse the Site, submit contact requests or job applications and performs other activities, which result in supplying us with some Navigational and Personal Information.

 

“Personal Information” is including:

• Name

• Postal address

• Telephone number

• Email address

• Payment and billing information, such as your credit card details and billing address

• Links to your publicly available social media or other professional community accounts (for job requests)

• CV (for job requests)

• Your current country of residence (for job requests)

 

What information do we collect about you?

 

Fulling out the Contact Us form: we collect personally-identifying information (“Personal Information”) including your name, email address, telephone number. Since you will submit this information to us, you will know precisely what data we collect through the Site.

Placing an order for Eltrino Products or Services: When you purchase Eltrino Products or Services we collect your first and last name, e-mail address, billing details, company name and tax number, your IP address. We require this information to enter into a binding contract (which is a purchase of our products), to issue invoices, credit memos and other legal documents. This information is stored for legal reasons.

Subscribe to the newsletter: We save your email via MailChimp. When you submit a subscription you hereby allow us to send mail to your email address.

Apply to our vacancies: When you respond to one of Eltrino vacancies you may be asked to submit your first and last name, email address, links to your publicly available social media or other professional community accounts, your current country of residence, Skype ID and telephone number. All the information provided during the recruitment process is confidential, and only for the information of the intended recipient.

Browsing Site: Website usage information is collected using cookies.

 

Use of the information we collect

 

We use Personal Information we collect from our Site visitors for:

 

• Responding to your inquiries, requests, completing your transactions, and providing you with related customer service

• Responding and reviewing to your job application requests

• Analyzing data of the Site usage to personalize your user experience

• Distributing personalized administrative and marketing information

• Communicating with you during the service, purchase, support, recruitment, hiring processes.

• Identifying usage trends, determining the effectiveness of our promotional campaigns.

 

Customer feedback and projects in our portfolio

 

We publish customer feedback and projects in our portfolio on our website only if it was previously acquired with our clients.

 

Third-party services

 

Eltrino does not take any responsibility for the content, the privacy, information or other practices of any third parties, including any third party operating any website or service to which the Eltrino site links. We are not responsible for the privacy of information that you submit on these resources.

 

Sub-Processors

 

We use:

MailChimp as a sub-processor for collecting emails (newsletter subscription) provided by our customers and visitors. Please check MailChimp Privacy Policy before submitting or sharing any Personal Information with them.

You may check AddThis Privacy Policy before submitting or sharing any Personal Information with them.

YouTube as video host and video player. Please check YouTube Terms of Services 

Google services. Please check Google Privacy Policy 

 

Social media features

 

There are several social media features on our site. Buttons: “Share“ - for Facebook, “Tweet“ - for Twitter, “Share“ - for LinkedIn and “Share“ - for Google Plus on the Site blog articles pages. And “Share“ - for Facebook, “Tweet“ - for Twitter, “Share“ - for Google Plus and “Send an email” on product pages in the Store pages.

 

Personal information retention period

 

Personal information retention period is equal to the duration of time for which the information will be maintained for an ongoing relationship. Its length permitted by the purpose(s) for which it was obtained. We ensure that personal information is not kept for longer than necessary.

 

Data subject rights

 

Our Site visitors, customers and job applicants have the following rights:

 

• To gain access or receive your Personal Information in a commonly used and machine readable format

• To remove consent from being contacted by email, phone and other means of communication

• To request for all Personal Data that was received from you to be deleted from all our records

• To request that we update, correct or remove any omissions in your Personal Information that we store

• To opt out from all kinds of direct marketing and other communication

 

You can ask to access, change or suppress your Personal Information emailing privacy@eltrino.com.

 

General cases

 

Updates to the Privacy Policy

 

If we change the way We handle your Personal Information, we will update this Privacy Policy. We reserve the right to make changes to our practices and this Privacy Policy at any time, please check back frequently to see any updates or changes to our Privacy Policy.

 

Contact Us

 

If you have any questions about this Privacy Policy, please contact us at privacy@eltrino.com, or:

 

Eltrino

 

Obolonsky Ave. 22B, Suite 59

 

Kyiv, 04205

 

Ukraine

 

+380 (96) 648-648-3

 

5348 Vegas Drive, Suite 653

 

Las Vegas, NV 89108

 

United States

 

+1 (702) 727-3738

 

Keurenplein 41

Unit E1390

1069CD Amsterdam

The Netherlands

+31 (0) 6 25 52 41 68