If you are not 100% satisfied with the purchased extension, within 25 days after the purchase date, we will fully refund the cost of the extension. Refund requests submitted after 25 days will be declined.
Installation fees, custom development, conflicts resolution, fixes of compatibility issues and other professional services are not refundable.
Last updated: 14.02.2020
Eltrino, a Limited Liability Company with offices at Obolonsky Ave. 22B, Suite 59, Kyiv, Ukraine. Eltrino B.V. with legal address: Jan van Gentstraat 134N, Badhoevedorp, 1171 GN, Netherlands. Incorporated in US with legal address: 5348 Vegas Drive, Suite 653, Las Vegas, Nevada, United States (“eltrino.com”, “store.eltrino.com”, “us”, “we”, or “our”) works to guarantee that the eltrino.com, store.eltrino.com websites and ecosystem constitute a safe environment for both website users and customers (“Customers”, “Clients” “you”).you”).
Information About Our Customers’ Users
We need to handle Personal and Navigational information in order to provide you with an ability to purchase Eltrino Products (extensions at store.eltrino.com) and Services, view the Eltrino website content, submit contact requests and job applications.
When you purchase Eltrino Products or Services, browse the Site, submit contact requests or job applications, you give consent and fully agree to the Policy under which Eltrino collects, processes, uses, stores and discloses Personal Information. If you do not agree with the points stated in this Policy, you should not browse the Site or submit your contact requests or job applications.
We collect your Personal information only with your consent and we only use it as this Policy describes.
Eltrino isn’t established in the European Union, but it occasionally processes Personal Data of those individuals residing in the Union, who purchase Eltrino Products and Services, browse the Site, submit contact requests or job applications and performs other activities, which result in supplying us with some Navigational and Personal Information.
“Personal Information” is including:
Payment and billing information, such as your credit card details and billing address
Links to your publicly available social media or other professional community accounts (for job requests)
CV (for job requests)
Your current country of residence (for job requests)
What information do we collect about you?
Fulling out the Contact Us form: we collect personally-identifying information (“Personal Information”) including your name, email address, telephone number. Since you will submit this information to us, you will know precisely what data we collect through the Site.
Placing an order for Eltrino Products or Services: When you purchase Eltrino Products or Services we collect your first and last name, e-mail address, billing details, company name and tax number, your IP address. We require this information to enter into a binding contract (which is a purchase of our products), to issue invoices, credit memos and other legal documents. This information is stored for legal reasons.
Subscribe to the newsletter: We save your email via MailChimp. When you submit a subscription you hereby allow us to send mail to your email address.
Apply to our vacancies: When you respond to one of Eltrino vacancies you may be asked to submit your first and last name, email address, links to your publicly available social media or other professional community accounts, your current country of residence, Skype ID and telephone number. All the information provided during the recruitment process is confidential, and only for the information of the intended recipient.
Browsing Site: Website usage information is collected using cookies.
Use of the information we collect
We use Personal Information we collect from our Site visitors for:
Responding to your inquiries, requests, completing your transactions, and providing you with related customer service
Responding and reviewing to your job application requests
Analyzing data of the Site usage to personalize your user experience
Distributing personalized administrative and marketing information
Communicating with you during the service, purchase, support, recruitment, hiring processes.
Identifying usage trends, determining the effectiveness of our promotional campaigns.
Customer feedback and projects in our portfolio
We publish customer feedback and projects in our portfolio on our website only if it was previously acquired with our clients.
Eltrino does not take any responsibility for the content, the privacy, information or other practices of any third parties, including any third party operating any website or service to which the Eltrino site links. We are not responsible for the privacy of information that you submit on these resources.
Social media features
There are several social media features on our site. Buttons: “Share“ - for Facebook, “Tweet“ - for Twitter, “Share“ - for LinkedIn and “Share“ - for Google Plus on the Site blog articles pages. And “Share“ - for Facebook, “Tweet“ - for Twitter, “Share“ - for Google Plus and “Send an email” on product pages in the Store pages.
Personal information retention period
Personal information retention period is equal to the duration of time for which the information will be maintained for an ongoing relationship. Its length permitted by the purpose(s) for which it was obtained. We ensure that personal information is not kept for longer than necessary.
Data subject rights
Our Site visitors, customers and job applicants have the following rights:
To gain access or receive your Personal Information in a commonly used and machine readable format
To remove consent from being contacted by email, phone and other means of communication
To request for all Personal Data that was received from you to be deleted from all our records
To request that we update, correct or remove any omissions in your Personal Information that we store
To opt out from all kinds of direct marketing and other communication
You can ask to access, change or suppress your Personal Information emailing email@example.com.
Obolonsky Ave. 22B, Suite 59
+380 (96) 648-648-3
5348 Vegas Drive, Suite 653
Las Vegas, NV 89108
+1 (702) 727-3738
Jan van Gentstraat 134N
Badhoevedorp, 1171 GN
+31 (0) 6 25 52 41 68